Compatible bicycle models: KRE27.5, F100, Hailong One and all mountain bicycles/e-bikes.
Note: the delivery time for parts&accessories may take as long as 2 weeks.
Q1: What’s final prices and the shipping fees?
A: All products are Free Shipping to offer better shopping experience. If you got a coupon code, you could enter the code and get the discounts. The final price depends on the discount you have.
Q2: What are Payment Methods support?
A: We accept Visa, Master Card, American Express, Paypal, Apple Pay, Google Pay, Shop Pay as our payment methods. You can choose one of them while checking out.
Q3: Where are the service area of Fafrees? What about orders to UK?
A: We now serve our customers in European Union Countries (except Malta and Cyprus). UK is now not in our service area.
Q4: How to track my orders?
A: An notification E-mail will sent to your mail box once your package is dispatched. The tracking link will be also attached. You could check the shipping status through 17track.com. Visit: https://www.17track.net/en
Q5: What can I do if I have after-sales questions?
A: If you have any after-sales questions, please contact: firstname.lastname@example.org. Remember to attach your order number in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.