WARRANTY

WARRANTY

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

WARRANTY COVERAGE

Accessory

Warranty period

Fault evidence

Information provide

Electrical Accessories

Battery

1 year

Video/photo/description

Order number/product model and color

Motor

1 year

Video/photo/description

Order number/product model and color

Controller

1 year

Video/photo/description

Order number/product model and color

Charger

1 year

Video/photo/description

Order number/product model and color

Display

1 year

Video/photo/description

Order number/product model and color

Shift lever

1 year

Video/photo/description

Order number/product model and color

Light

6 months

Video/photo/description

Order number/product model and color

Hardware

Frame

2 year

Video/photo/description

Order number/product model and color

Front fork

1 year

Video/photo/description

Order number/product model and color

Seat tube

1 year

Video/photo/description

Order number/product model and color

Handlebars

1 year

Video/photo/description

Order number/product model and color

Driving system

Throttle

1 year

Video/photo/description

Order number/product model and color

Brake Lever

1 year

Video/photo/description

Order number/product model and color

Braking system

1 year

Video/photo/description

Order number/product model and color

Chain wheel and crank

1 year

Video/photo/description

Order number/product model and color

Sprockets

1 year

Video/photo/description

Order number/product model and color

Derailleur

1 year

Video/photo/description

Order number/product model and color

No warranty parts

Bar end

No warranty

If there are quality problems in the sign in of no warranty parts, please give feedback within 2 days from the day of customer's sign in, and we will arrange free replacement; Otherwise, the buyer shall purchase at his own expense.

Cushion

No warranty

Pedal

No warranty

Tyre

No warranty

Fender

No warranty

Paint

No warranty

Decorative strip

No warranty


 

DOES NOT QUALIFY FOR WARRANTY:

1. The damage to the vehicle caused by the customer's own modification or the use of non-original accessories is not guaranteed.
2. Damage caused by violence or sabotage is not guaranteed.
3. Damages caused by traffic accidents, natural disasters, and wars are not guaranteed.
4. Damage caused by water ingress or soaking is not guaranteed.
5. If the parts are damaged due to unstable voltage, it will not be guaranteed.
6. Parts and accessories that have passed the warranty (warranty) period are not guaranteed.
7. Failures caused by weight overload are not guaranteed.
8. The failure of the user to use, maintain and maintain in accordance with the manual is not guaranteed.
9. Failure to use in accordance with local laws and regulations will cause failures to be out of warranty.