Shipping Policy

Thanks for shopping with fafreesebike.com. To keep track of your order, contact fafreesebike.com (support@fafreesebike.com) so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • The shipping date for PRE-ORDER is specificated on the product page.

Shipping Cost

All ebikes and accessories sold on fafreesebike.com are free of shipping, taxes and duties.


Shipping area and time

Total Delivery Time = Processing Time + Delivery Time(depending on your location)
Product Warehouse Destination Delivery Time Courier Remarks
Ebikes Poland Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Italy, Lithuania, Luxembourg, Latvian, Netherlands, Portugal, Poland, Romania, Spain, Slovakia, Slovenia, Sweden 3-10 days DPD/DHL/GLS Outlying islands or some remote area cannot be delivered. See below for zip codes for non-delivery areas.
Accessories China 10-20 days 4PX

Unable to ship area zip code

Croatia

20221- 20226, 20260-20264,20270-20275,20289,20290, 21220, 21223-21225, 21400-21405,

21410, 21412, 21413, 21420,20260, 20263, 20264, 20270- 20275

21423- 21426, 21430-21432, 21450, 21454, 21460, 21462, 21463, 21465- 21469, 21480, 21483,

21485, 22000, 22010, 22020,22030,22202-22206,22211-22215,22221-22223,22231-22236

22240,22242-22244, 22243, 22244,22300-22307,22310-22312,22317-22324, 23212, 23234,

23249-23251, 23262- 23264, 23271-23275, 23281-23287, 23291-23296,

51280-51282, 51500, 51511- 51517, 51521- 51523, 51542,51550- 51557,51559, 51561-51564,53291,

53294, 53296-53297

Denmark

3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790,

4592,

5960, 5970, 5985,

6720

7884

8305,8592,

9940, 9950, 9960

Estonia

07000-07999, 62601, 88001-88005,

91217, 91301-91320, 92001-92420, 93001-94799, 96027, 96098, 96106

Finland

10270, 10600, 00190,

21195, 21650, 21660, 21670, 21680, 21710, 21720, 21740, 21750, 21760, 21770, 23390, 25230, 25940,

25950, 25960

52760

59800, 59810, 59820

07360, 07370, 07390, 75500, 75530, 75650, 75680, 75700, 75710, 75740, 75770, 75790, 75840,

75890, 75930, 75940, 75970, 75990, 80100, 80110

61500, 61520, 61550, 61560, 61840, 64100, 64140, 64200, 64210, 64220, 64230, 64240, 64250,

64260, 64300, 64320, 64350, 64370, 64440, 64450

64460, 64480, 64490, 64510, 64530, 64550, 64610, 64700, 64720, 64740, 64760, 64770, 64810,

64820, 64830, 64840, 64850, 64900, 64930, 65100

65130, 65170, 65200, 65230, 65280, 65300, 65320, 65350, 65370, 65380, 65410, 65450, 65460,

65470, 65480, 65520, 65610, 65630, 65650, 65710

65730, 65760, 65800, 65870, 65920, 65930, 65970, 66100, 66140, 66160, 66200, 66210, 66220,

66230, 66240, 66260, 66270, 66280, 66290, 66295

66300, 66320, 66330, 66340, 66350, 66360, 66370, 66400, 66420, 66430, 66440, 66450,

66460, 66470, 66500, 66510, 66520, 66530, 66540, 66550

66560, 66580, 66590, 66600, 66640, 66660, 66680, 66710, 66730

80130, 80140, 80160, 80170, 80200, 80210, 80220, 80230, 80260, 80330, 80400, 80510, 80710,

80770, 80780, 80790, 80850, 80910, 81100, 81120

81160, 81200, 81210, 81220, 81230, 81235, 81260, 81270, 81280, 81290, 81295, 81320, 81330,

81350, 81360, 81390, 81420, 81430, 81450, 81460

81470, 81560, 81570, 81590, 81650, 81660, 81700, 81720, 81750, 81810, 81820, 81850, 81860,

81950, 81970, 82110, 82120, 82140, 82160, 82170

82180, 82200, 82210, 82220, 82290, 82300, 82310, 82335, 82350, 82360, 82380, 82395, 82430,

82460, 82490, 82500, 82510, 82580, 82590, 82600

82655, 82660, 82670, 82675, 82685, 82710, 82730, 82750, 82760, 82770, 82815, 82820, 82830,

82840, 82850, 82865, 82870, 82880, 82900, 82915

82960, 82967, 82980, 83100, 83130, 83140, 83150, 83160, 83320, 83330, 83340, 83400, 83430,

83450, 83460, 83480, 83500, 83550, 83630, 83660

83700, 83720, 83750, 83760, 83780, 83825, 83830, 83835, 83840, 83855, 83870, 83880, 83900,

83910, 83915, 83940, 83950, 83960, 83985

90100, 90480

22100, 22101, 22110, 22120, 22130, 22140, 22150, 22160, 22220, 22240, 22270, 22271, 22310, 22320,

22330, 22340, 22410, 22411, 22430, 22520

22530, 22550, 22610, 22630, 22710, 22720, 22730, 22810, 22820, 22830, 22840, 22910, 22920,

22930, 22940, 22950

France

17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740,

17840, 17880, 17940

20000-20999, 22870,29242, 29253, 29259, 29990,

56360, 56590, 56780, 56840, 85330, 85350

Greece

18010, 18020, 18040, 18050, 28000-29999, 34003-37005, 49000-49999, 64002, 68002,

70000-74999, 80000-85999

Spain

06000- 06020, 06070-06129, 06131-06135, 06177-06181,06183, 06192-06194, 06315, 06335,

06500-06519,

07000-07999

35000-35999

38000-38999

51000-52999

Netherlands

1156AA-1156ZZ, 1790AA- 1797ZZ

8881AA- 8884ZZ, 8891AA- 8897ZZ, 8899AA-8899ZZ, 9161AA-9164ZZ, 9166AA-9166ZZ

Germany

18565

25845, 25846, 25847, 25849, 25859, 25863, 25869, 25929-25933, 25938-25942, 25946-25949

25952-25955, 25961-25970, 25980, 25985-25990, 25992-25994, 25996- 25999

26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498

78263-78266; 83256

Portugal

9000000-9390999, 9400000-9400999, 9500000-9951908, 9951910-9961908, 9961910-

9971908, 9971910-9999999

Sweden

10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056,

37022,

43080- 43099, 45204,45205,47112-47115,47500-47599,

62000- 62999,

74296,74297,76017-76019,91803

Italy

22060, 23030，23041, 04020, 04027, 07000-09999, 30010, 30012, 30100, 30121-30126, 30131-30133,

30135, 30141, 57030-57039, 58012-58013, 58018, 71040, 80070-80071, 80073-80077, 80079,

90010, 91017, 91023, 92010, 98050, 98052, 98055

Switzerland

Unable to ship

Norway

Unable to ship



Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours on working days.



Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@fafreesebike.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Thanks for shopping with fafreesebike.com. To keep track of your order, contact fafreesebike.com (support@fafreesebike.com) so we can provide you the order’s tracking number.


Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • The shipping date for PRE-ORDER is specificated on the product page.

Shipping Cost

All ebikes and accessories sold on fafreesebike.com are free of shipping, taxes and duties.


Shipping area and time

Total Delivery Time = Processing Time + Delivery Time(depending on your location)
Product Warehouse Destination Delivery Time Courier Remarks
Ebikes UK UK 2-7 days DPD/BJS/DX Shipping ebikes to outlying islands or remote areas requires an additional shipping cost or cannot be delivered. Zip codes for remote or non-delivery locations are listed below.
Accessories China 10-20 days 4PX

Unable to ship area zip code

UK

AB31-38, AB40-56

BT ALL

GY ALL

HS ALL

IM ALL

IV ALL

JE ALL

KA 27-28

KW 1-14, 15-17

PA 20, 21-38, 41-80

PH 42-44

PO 30-41

TR 21-25

ZE ALL



Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours on working days.



Delivery Time Exceeded

International shipping might experience delay due holidays. If your order is delayed, please contact us via email support@fafreesebike.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.