FAQs

All our products have waterproof treatment, but due to the complex structure of the e-bike, it is not recommended to ride in heavy rain and it is forbidden to soak the e-bike in water.

We don't recommend letting children sit in the back seat of the bicycle, as this poses a safety risk.

Yes! 

Check out our Parts & Accessories page to see what’s available. These products cannot be preinstalled on a bike prior to shipment. They will be shipped in their own respective packages. If the part you need is not listed on our website, contact us.

Yes! Installation instructions for all our ebikes can be found on our official Youtube channel. Our Youtube channel will be continuously updated, follow us and you can learn more about our new product introductions or product reviews at any time. 

Some of our e-bikes have taillights, some don't. You can see if the bike of your choice is equipped in the introduction section of our product page. 

If you encounter quality problems during the warranty period, please send your order number, and faulty photos or videos to support: support@fafreesebike.com, our after-sales staff will reply within 24 hours on working days. Please note that if the product is damaged due to uncontrollable natural reasons or your mistakes, Fafrees will provide paid repair services.

Please check if the wires of your headlights are connected well and check for any damage. How To Check

If you find that it is not the cable contact problem after inspection or the problem still cannot be solved, please send an email to support@fafreesebike.com to contact our support team.

The serial number is engraved on the stem of the handlebar at the front of the bike, or under the frame in the middle of the body. We recommend that you keep a record of your e-bike's serial number in case your e-bike is lost or stolen.

Long press the "+" button to turn on and off the headlights.

Press the "+" button to adjust the PAS parameter to 1 or above, and then the power assist mode can be turned on.