Generally speaking, orders for ebikes are expected to be delivered in 7-10 working days, and orders for accessories are expected to be delivered in 14-20 working days. But it may sometimes be extended depending on the logistics situation.
Unfortunately we are unable to modify an order once it has been shipped. It is advisable to check your order before placing it. If you want to cancel your order, please refuse the package. For returns due to customer reasons, customers need to pay for shipping.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
No, electric bikes in the UK do not require a driver's license or insurance as long as they meet the EAPC criteria. However, it's recommended to have insurance coverage to protect against theft or damage. If you have a more powerful electric bike that doesn't meet the EAPC criteria, it may be classified as a moped or motorcycle, requiring registration, licensing, and insurance.
Yes, electric bikes are legal to ride on public roads in the UK. However, they must meet certain criteria to be classified as Electrically Assisted Pedal Cycles (EAPCs). The bike must have pedals that can be used to propel it, the motor should not exceed 250 watts, and the electric assistance should cut off when the bike reaches 15.5 mph (25 km/h). It's important to ensure your electric bike meets these requirements to be road legal.
Electric bikes in the UK are legally limited to a maximum speed of 15.5 mph (25 km/h) when using the motor assistance. Once you reach this speed, the motor will no longer provide assistance, and you can continue pedalling under your own power.
Yes, most electric bikes in the UK are designed to withstand light rain and wet conditions. However, it's important to check the manufacturer's guidelines regarding water resistance and maintenance. While riding in heavy rain or through deep water is not recommended, a light drizzle or damp conditions should not pose a problem for properly sealed electric bike components.
Electric bikes in the UK generally require regular maintenance, similar to traditional bicycles. Routine maintenance tasks include checking tire pressure, lubricating the chain, ensuring proper brake function, and inspecting the battery and electrical components. It's also recommended to have periodic professional servicing to ensure optimal performance and safety.
Yes, electric bikes in the UK can be ridden without engaging the motor. Most electric bikes offer multiple levels of pedal assistance or the option to ride in "non-assist" mode, where you rely solely on pedal power. This flexibility allows you to choose how much assistance you want from the motor and enjoy the benefits of both electric and traditional cycling.
All our products have waterproof treatment, e-bikes can perform well in slightly wet conditions, such as riding in light rain or on wet roads. However, if your e-bike is exposed to a lot of moisture or heavy rainfall, it can cause damage to the electronic components.
To maximize the protection of your e-bike and keep your warranty valid, here are a few tips you can consider:
1. Forbidden to soak the e-bike in water. 2. Try to avoid riding in heavy rain, especially when exposed to water for a long time. 3. Consider using a raincoat or rain cover to protect the electronic components of your e-bike in situations where you may encounter moisture or rain. 4. Perform regular maintenance and upkeep to ensure that all components of the electric bicycle are in good working condition.
All ebikes meet European standards and can be ridden in Europe and the UK.
In order to prove the compliance of our products, we can provide you with relevant certification information, including invoices and CE certificates. These documents will prove that our e-bikes comply with European sales standards.
Check out our Parts & Accessories page to see what’s available. These products cannot be preinstalled on a bike prior to shipment. They will be shipped in their own respective packages. If the part you need is not listed on our website, contact us.
Yes! Installation instructions for all our ebikes can be found on our official Youtube channel. Our Youtube channel will be continuously updated, follow us and you can learn more about our new product introductions or product reviews at any time.
If you encounter quality problems during the warranty period, please send your order number, and faulty photos or videos to support: firstname.lastname@example.org, our after-sales staff will reply within 24 hours on working days. Please note that if the product is damaged due to uncontrollable natural reasons or your mistakes, Fafrees will provide paid repair services.
The serial number is engraved on the stem of the handlebar at the front of the bike, or under the frame in the middle of the body. We recommend that you keep a record of your e-bike's serial number in case your e-bike is lost or stolen.
Sorry, we are currently unable to provide the in-store experience you require as our sales are primarily online. You can browse our products on our official website and order through online shopping. We provide comprehensive product information, images and specifications to help you make your choice.