EXCHANGE AND RETURNS
- If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24h after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24h. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
- If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund.
Product purchased may only be returned by the original purchaser within 15 days from the date the product was ordered and must meet the following criteria: 1. Unused and in the same condition you received it. 2. In the original packaging. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
Please do not send your product back without contacting us first. You will be responsible for prepaying all shipping costs and must assume any risk of loss or damage to the product while it is in transit to us. These shipping costs are non-refundable unless it is returned for quality reasons.
- To initiate a return, please contact us at email@example.com with your receipt or proof of purchase.