Owning a Fafrees e-bike means enjoying freedom, adventure, and eco-friendly commuting every day. From versatile folding e-bikes for urban explorers to powerful city commuter models, your bike is a high-quality machine. To ensure it stays in top shape—even after the standard warranty expires—proper care and protection are essential.
That’s why we’re excited to offer our Supplementary Extended Warranty — a smart, affordable way to extend your peace of mind and protect your investment well beyond the initial coverage period.
What is the Fafrees Supplementary Extended Warranty?
The Supplementary Extended Warranty is an add-on service that prolongs and enhances your e-bike’s original warranty coverage. It safeguards your ride against unexpected mechanical issues, accidental damage, and wear-related repairs for an additional 1, 2, or 3 years — depending on the plan you choose.
This means you can confidently tackle your daily commute, weekend adventures, or long-distance journeys on models like the long-range FF20 Polar, knowing you’re protected from costly repairs.
For detailed terms and conditions, you can view the complete extended warranty policy here.
Why Should You Consider an Extended Warranty?
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Protection Against Unexpected Costs
Repairs on electric bikes can be expensive, especially for key components like the motor, battery, or electronics. The extended warranty helps you avoid surprising repair bills by covering many common faults and damages. -
Enhanced Customer Support and Problem Resolution
Extended warranty holders receive dedicated support from both our insurance partners and our website customer service team. We work together to assist you promptly, ensuring any issues are fully resolved and giving you complete peace of mind. -
Peace of Mind for Daily Riders and Enthusiasts
Whether you rely on your e-bike for daily transportation or weekend exploration, knowing you have extended coverage means fewer worries and more freedom to ride.
Who Benefits Most from an Extended Warranty?
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Daily Commuters: If your e-bike is your primary mode of transport, extended protection guards against breakdowns that could disrupt your routine.
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Adventure Seekers & Long-Distance Riders: Rough terrains and frequent use increase wear and tear. The warranty ensures you’re covered no matter how far or hard you ride.
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First-Time E-bike Owners: New to electric bikes? The extended warranty gives you extra confidence as you get used to your new Fafrees ride.
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Anyone Wanting to Maximize Their Investment: Your e-bike is a valuable purchase. Protect it to ensure its longevity and get the most from your investment.
What Does the Extended Warranty Cover?
While coverage may vary by plan, it typically includes:
- Mechanical failures in key components (motor, battery, drivetrain).
- Accidental damage from collisions or falls.
- Electrical system issues (controller, wiring).
- Replacement parts and labor fees at authorized repair centers.
- The 2-year and 3-year plans cover all product-related issues during the warranty period, excluding theft. Compensation is limited to the original purchase price.
For a complete list of what is covered, please refer to the official policy document.
How to Purchase Your Supplementary Extended Warranty
You can easily add the extended warranty in one of two ways:
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Option 1: At the Time of E-Bike Purchase
Simply select your preferred extended warranty plan on the product page before adding your new e-bike to the cart. -
Option 2: Within 60 Days After Purchase
Did you recently buy a Fafrees e-bike? It's not too late! You can still add protection. Visit the links below to purchase the warranty separately for your existing bike:
Real Stories from Our Customers
“After my first year of commuting, I got the extended warranty. It saved me from a costly motor repair — totally worth it!” — Sophie
“I ride my Fafrees all-terrain e-bike hard, and the extended warranty gives me peace of mind when tackling tough trails. No worries!” — David
“Easy to purchase and very responsive customer service. The extended warranty helped me enjoy my e-bike without stress.” — Emily
Don’t Wait — Protect Your Ride Today!
Your Fafrees e-bike is built for the long haul, and with our Supplementary Extended Warranty, you can keep it running smoothly for years to come. Extend your protection and ride with confidence.
Ready to secure your peace of mind? Explore our e-bikes and add your warranty today, or contact our support team for personalized assistance!
