Hi there,
how can we help?

Frequently asked questions

Find quick answers to common questions about your Fafrees e-bike and services.

E-Bike Maintenance Guide

Learn how to care for your battery, motor, brakes, and more — so your bike stays in top condition mile after mile.

Return & Refund

Not satisfied? Check our return and refund policy for a hassle-free experience.

Shipping Policy

Understand our shipping process, estimated delivery times, and more.

Manual & Assembly Video

Set up your bike effortlessly with our detailed manuals and step-by-step videos.

Articles/Blog

Explore expert tips, product guides, and the latest updates from the world of e-bikes.